RIGHT OF WITHDRAWAL/RETURNS
Our return policy is valid for 14 days. If your purchase was made more than 14 days ago, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, and the item must be in its original packaging.

Cancellations after dispatch and refusal of acceptance will incur costs. In such cases, shipping and return costs will be deducted from the order refund. Even if you have free shipping, cancellations after dispatch will incur shipping and return costs will be deducted from the payment/refund amount.

Our deliveries and packages are carefully checked and sent on their way. If you receive damaged packages, please accept them and check the contents. If you notice that the contents are damaged, we ask you to document this with photos so that we can complain to the shipping service provider. We also ask you to accept the package with reservations. Without this proof, we cannot guarantee you a credit or refund.

We can only accept unopened goods as a complaint. As soon as the seal on the bottles has been broken, they are considered opened and complaints will not be accepted. Microfiber cloths are also only accepted in unopened packaging and unused.


Furthermore, the following items cannot be returned:
* Gift vouchers
* Software products for download
To complete your return, we require a receipt or proof of purchase.
Please do not return the purchased items to the manufacturer.
In certain situations, only partial refunds will be granted (if applicable)
* Items that are no longer in their original condition, are damaged or have parts that are
reasons that are not due to our error.
* Items returned after 14 days from delivery.
Refunds (if applicable)
Once we have received and inspected your return, we will send you an email to
to inform you that we have received the item you have returned. We will
Also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and after a few days
automatically a credit to your credit card or original method of payment.
Delayed or missing refunds
If you have not received a refund yet, please check your
bank account.
Then contact your credit card company.
It may take some time for your refund to be credited.
Next, contact your bank. There is often a processing time until a
refund will be posted to your account.
If you have done all of this and still have not received a refund, contact
Please contact us at info@egnaro-shop.de.


Special offer items
A refund can only be made for regular priced items, promotional items are subject to
Unfortunately, refunds are not possible.
Exchange (if applicable)
Exchanges will only be granted for defective or damaged items. If you return an item for
If you want to exchange the same item, send us
an email to info@egnaro-shop.de and send the article to: ottenweg 23, Ibbenbüren,
Germany.
If the item is not marked as a gift at the time of purchase or addressed to the gift recipient
sent, the refund will be made to the gift giver and the gift giver will be notified of the return.


Shipment
You will be responsible for your own shipping costs to return your item.
Shipping costs cannot be refunded.
If you receive a refund, the shipping costs for the return will be borne by your
Refund deducted.
The time it takes for the exchanged item to reach you may vary depending on the country in which
They reside vary.
If you are sending an item worth more than €75, you should use a shipping service with
Consider tracking your shipment or taking out shipping insurance. We can
cannot guarantee that we will receive the item you return.


Your Egnaro Team
“Care with Passion”
Maxim GmbH

As of 01.01.2024